Orders are processed within 1–3 business days.

Canada: 3–9 business days.
International: 3–14 business days. Delays may occur with customs or carriers.

Yes, where available. Customs fees are the customer’s responsibility.

Contact us within 48 hours with photos and your order number.
We will replace damaged, defective, or incorrect items at no cost

Returns are accepted within 7 days for store credit only.

Exchanges are accepted within 14 days of delivery.

• Customer preference exchanges → customer pays shipping
• Defective/damaged/incorrect items → Sver covers shipping
• Returns for store credit → customer pays return shipping

Earrings, sale items, limited editions, and gift cards.

Yes our pieces are waterproof, tarnish-resistant, and hypoallergenic

• Wipe with a soft cloth after wear
• Store in the Sver pouch/box
• Let creams or fragrances settle before wearing
• Avoid harsh chemicals and abrasives

Normal use over time may create minor surface marks or changes in appearance.
This is considered wear and tear, not a defect.

Email us anytime at contact@sverjewelry.com — we’re here to support you